Returns
How can I return my order?
1. Contact our customer service:click here .2. Prepare the package. The products must be new, unused, in their original packaging, both the wrapping and the seal with which they arrived. Don't forget to include the invoice or delivery note in the pac
When can I change or return my Padel Market order?
You can request an exchange or return within 14 days of receiving your order. For the return to be valid, the following conditions must be met:. The product must be in its original condition, unused, with its plastic wrapping and tags intact. It must
How does transportation work in case of returns or exchanges?
In both cases (returns and exchanges), the customer will assume the management and transportation costs to which the cost of transportation of the original shipment will be added if it was not invoiced at the time.However, if the return is due to an
What to do if my order has arrived damaged?
If your order arrives damaged during shipping, follow these steps:. Contact us within a maximum of 30 days from the receipt of your order by clicking here. Provide details and photos of the damage to speed up the process. We will assist you in return
How does the Padel Market warranty work?
If your product has damage that you believe is due to a manufacturing defect, you can request the legal warranty. To do so, contact us by clicking here, and we will assist you with the process. Our team will review your case and inform you about the
Where is my refund?
Once we receive the products in our warehouse, we will process the return and refund to your original payment method. You will receive a confirmation email and the process may take up to 14 days.